One Measurement, Unlimited Possibilities: How to utilize Net Promoter Scores (NPS)
(This post is part of the 2014 TCG National Conference: Crossing Borders {Theatre | Technology} blog salon, curated by Jacqueline E. Lawton.) JACQUELINE LAWTON: First, please tell us a bit about yourself and your organization. BRIANNA FIRESTONE: I am heading into my 3rd season as the Director of Marketing for the Denver Center Theatre Company. Over the last [...]